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Care Instructions

Mattress & Cushion Care Instructions

Please read the following care instructions for guidance on looking after your new mattress or cushions. If you have any questions regarding the after-care of your purchase, please do not hesitate to call us on 03704 464 233 or email us at This email address is being protected from spambots. You need JavaScript enabled to view it..

General Care

  • Please do not place wash boards/engine covers/etc on the mattress as the edges may damage the fabric.
  • Pocket Sprung mattresses can not be bent or folded, this will cause irreapairable damage to the metal frame.
  • We recommend using a Mattress Protector, to help prevent staining on the mattress.
  • DRY-Mat® is also highly recommended to protect the base and sides of your mattress from damp and condensation.
  • Please be aware that foam will soften over time and through general use. Excessive weight or wear will soften the foam more quickly. 

Removable Covers Washing Instructions

All of our mattresses and toppers come with removable, washable covers. Please follow the washing instructions below for the different fabrics.

Standard Fabrics - Caspian/ Quilted Caspian/ Quilted Wycombe

  • Standing on the mattress, especially with shoes on, may cause damage to the cover.
  • Dry Clean ONLY to avoid damage to the cover.
  • Do NOT machine wash. 
  • Do NOT tumble dry.

 

ActiveCool Fabric

  • Machine wash with care up to 60 degrees.
  • DO NOT tumble dry.

Zaffiro Fabrics

  • If bobbling or piling occurs on this fabric, this is not a problem and will not have any detrimental effect on the wear ability of the fabric. Removal by a 'de-fuzzer' is the most effective method and returns fabric to its original appearance.
  • Pile fabrics, by their very nature, do often tend to pressure mark. This is a natural characteristic of this type of fabric. It does not in any way detract from the wearing ability of this quality fabric.
  • Professional cleaning only. Test first on unseen part of fabric.
  • Some carpet and upholstery cleaners can be effective at cleaning and removing stains,but always patch test first on an unseen area as results may vary. Please get in touch for specific instructions. 

 

Libra Fabrics

  • Use a vacuum cleaner or soft brush to remove dust and solid particles.
  • Always try cleaning products on a hidden piece of fabric to test suitability.
  • Wipe frequently with a damp cloth to maintain the appearance of the fabric.
  • All spillages should be removed immediately with a clean absorbent cloth.
  • Remove all stains before they set.
  • Most stains can be removed using cold/ warm water and a clean microfibre cloth; however, poorly fixed clothing dyes may cause permanent staining.
  • Stains from products containing oil and grease should be treated with a spirit-based solution.
  • If soap-based cleaners are used, all soap residues must be rinsed from the fabric.
  • Can be cleaned with a mild Hypochlorite solution (10,000 ppm of available chlorine), Haz Tabs, Chlor-clean or mineral spirit.
  • Can be steam cleaned in situ, with steam extraction cleaner.
  • Do NOT dry clean.
  • Machine wash with extreme care up to 40 degrees.
  • DO NOT tumble dry.
  • Do NOT bleach.

Linetta Fabrics

  • Use a vacuum cleaner or soft brush to remove dust and solid particles.
  • Always try cleaning products on a hidden piece of fabric to test suitability.
  • Wipe frequently with a damp cloth to maintain the appearance of the fabric.
  • All spillages should be removed immediately with a clean absorbent cloth.
  • Remove all stains immediately before they set.
  • Most stains can be removed using cold/ warm water and a clean microfibre cloth; however, poorly fixed clothing dyes may cause permanent staining.
  • Stains from products containing oil and grease should be treated with a spirit-based solution.
  • If soap-based cleaners are used, all soap residues must be rinsed from the fabric.
  • For infection control situations this fabric can be cleaned with mild hypochlorite solutions (10,000 ppm of available chlorine) e.g.: Haz Tabs, Chlor clean. Continued use may cause discolouration and surface damage.
  • Can be steam cleaned in situ.
  • Do NOT machine wash or dry clean.

 

Sark Fabrics

  • Use a vacuum cleaner or soft brush to remove dust and solid particles.
  • Always try cleaning products on a hidden piece of fabric to test suitability.
  • Wipe frequently with a damp cloth to maintain the appearance of the fabric.
  • All spillages should be removed immediately with a clean absorbent cloth.
  • Remove all stains before they set.
  • Most stains can be removed using cold/ warm water and a clean microfibre cloth; however, poorly fixed clothing dyes may cause permanent staining.
  • Stains from products containing oil and grease should be treated with a spirit-based solution.
  • If soap-based cleaners are used, all soap residues must be rinsed from the fabric.
  • Can be cleaned with a mild Hypochlorite solution (10,000 ppm of available chlorine – including Haz-Tabs, Chlor-clean) or mineral spirit for infection control purposes.
  • Can be steam cleaned in situ, with steam extraction cleaner.
  • Do NOT dry clean or machine wash.
  • Do NOT use solvents, chemical agents, waxes or polishes as this will damage the surface of the fabric.

 

Silvertex Waterproof Fabrics

  • The fabric is not dry cleanable and do not immerse totally
  • Always test cleaners on a small, discreet area first
  • For light soiling, a solution of 10% household liquid dish soap in warm water, applied with a soft damp cloth. Rinse with clean water and dry.
  • For heavy soiling, dampen a soft white cloth with a one to one (1:1) solution of an all-purpose, solvent and dye-free household cleaner water. Rub gently and rinse with a water dampened cloth.
  • For more difficult stains, dampen a soft white cloth with a solution of household bleach (10% bleach / 90% water). Rub gently and rinse with a water dampened cloth to remove bleach concentration. Do not use with alcohol based cleaning agents!
  • The vinyl should be cleaned periodically in order to maintain its appearance and prevent build-up of dirt and contaminants.
  • Any stain, spills, or soiling should be cleaned up promptly to prevent the possibility of permanent staining.
  • Lacquers, strong cleaners, detergents, xylene-based solutions, acetone, or ketone (MEK) cause immediate damage and contribute to the deterioration of the material. The use of such cleaners is at the owner’s risk.
  • Do NOT iron
  • Do NOT tumble dry
  • Do NOT bleach

 

Topper Storage Tips 

 

  • Toppers can be folded/ rolled for more efficient storage
  • We recommend a Z fold for storage which is more suitable for preserving the internal construction of the Toppers
  • Due to their stretchy nature, Toppers with either ActiveCool or Cool Touch covers can be folded/ rolled with the covers still on
  • Toppers with other fabric covers should have their cover removed before being folded/ rolled to reduce risk of damaging or stretching the material
  • If storing for long periods, like over the winter, we recommend that the Topper is stored flat