FAQ's

Mattresses 

Bedding 

Galleyware

DRY-Mat®

Delivery 

General

Get in touch

Mattresses

Do you have templates for my boat already?

Although we have made custom items for most boats before, we ask for a new template for every boat because each is unique and the small variations between each one can affect the fit of the final product. If we have a suitable template for the boat bed you need, then we can send a copy to you for just £15 which you can amend and send back to us as your own perfect template!

 

I don’t have any measurements or a template; can you still get me a quote?

Of course! If you let us know your boat, make and model then we can take a look at the plans and find out whether you need readymade or custom items and what these will cost. To make custom items a perfect fit, we will require a template or dimensions from you. 

 

My mattress is an odd shape, how do I measure it?

For custom items we ask for either dimensions or a template. For boat mattresses, make the template to the bed base and for bedding, make the template to the top surface of the mattress. 

Check out the instructions on how to make the perfect boat mattress template here!

Find our simple instructions on how to make the perfect boat bedding or topper template here!

Feel free to give us call on 03704 464233 for any help or advice.

I have made a template, now what?

Once you have made your template you simply need to send it to us marked with your name, contact details and order details/ specifications of what you are after. We will then get in touch to go over your order or with a quote and we can go from there! Send your template in to us at

Ship Shape World Ltd

Ludham Road Business Park

Catfield

Norfolk

NR29 5PY

 

How long will my mattress order take to make?

Lead time for mattresses is normally 3-5 weeks from the time that all order details and payment is confirmed. In peak times lead times may be extended due to the large rush of orders we receive but we can give you a more accurate idea of timescales when you are placing your order. We always try to meet tight deadlines when possible so let us know if you have any time constraints!

 

Do I really need my mattress to be split, won’t it be uncomfortable?

Trying to squeeze your sprung mattress through the companion way will damage the construction and the covers and so it is much better to have it split. This also helps with manoeuvrability in and out of the cabin and access to lockers underneath your mattress. Our splits are seamless with no piping or uncomfortable joins or ridges. Your mattress will be made as one piece and then split so you know the pieces will fit together perfectly flush. Foam mattresses can usually be made in one piece unless for specific access reasons. Read more about how we make split boat mattresses here!

 

Can covers be removed easily and washed?

Yes, all of our boat mattresses and toppers are made with removable covers which are zipped down 1-2 edges to allow easy removal and replacement. The washing instructions vary between fabrics, so please find your specific fabric care instructions here or get in touch for more information.

 

How can I protect my new mattress from getting damp and mouldy like my previous one?

We strongly recommend using our DRY-Mat® anti-condensation underlay under your new mattress to protect it against damp and mould. To protect your mattress from everyday accidents like spills and stains, our mattress protectors will help prevent any accidental damage and keep it fresh and looking brand new. Find out more about mattress care here!

 

Are all your mattresses fire retardant?

All components used within our mattresses are fire retardant to UK standards.

 

What is the difference between memory foam and reflex foam?

Reflex Foam is a highly breathable marine foam which reflexes against you as you lie on it. This makes it very supportive and it helps keep you cool during the night. Memory foam moulds to your shape as it warms which gives it a sink in feel for a very comfortable night’s sleep. Memory foam isn’t usually breathable, but we have combined it with our DRY-Mat® product and breathable upgrades to reduce heat.

Can you send out samples to me?

Of course! We can send out samples of our fabric samples, both interior and exterior, and DRY-Mat®. Just let us know the address and we will get them ordered for you!

Why are your mattresses different to other companies/ domestic mattresses?

Here at Ship Shape, we have years of on hand experience in the marine world, so we know exactly what customers need from their mattresses. All our mattresses are made with marine in mind and so are breathable, made by hand to fit precisely against any angle or taper, foam encapsulated so metal work doesn’t chafe against the hull, made with marinized metal work to prevent rust, made with removable and washable covers and are split to a perfect fit and with no piping or binding down the split line to give you a comfortable nights sleep. Read more about why our mattresses are the best here!

Bedding

Do you have templates for my boat already?

Although we have made custom items for most boats before, we ask for a new template for each individual boat because there are small variations between each one which can affect the fit of the final product. If we have a suitable template for the bed you need, then we can send a copy to you for just £15 which you can amend and send back as your own perfect template.

 

I don’t have any measurements or a template; can you still get me a quote?

Of course! If you let us know your boat, make and model then we can take a look and find out whether you need readymade or custom items and what these will cost. To make custom items a perfect fit, we will require a template or dimensions.

Do I really need custom bedding for my boat?

We supply readymade shaped boat bedding which is made to fit 95% boat beds. If you let us know your boat, make and model or some measurements, then we can see if our readymade range is suitable. Alternatively, just have a look on our sizing charts to see what bedding is suitable for you here!

I have made a template, now what?

Once you have made your template you simply need to send it to us marked with your name, contact details and order details or specifications of what you are after. We will then get in touch with an order or quote and we can go from there!

 

How long will my order take to make and get delivered to me?

A majority of readymade bedding is kept in stock for next day delivery. Lead time for custom bedding is 2-3 weeks from the time that all order details and payment is confirmed. In peak times lead times may be extended due to the large rush of orders but we can give you a more accurate idea of timescales when you are placing your order.

What are your fabric options for sheets?

We have 3 kinds of fabric for fitted sheets. Our easy-care fabric is made from 50% polyester and 50% cotton. It is very practical and doesn’t require ironing to retain a smooth finish. It is also quick drying and available in a large range of colours. Our 100% cotton fabric has a 200-thread count which gives a luxurious soft touch feel whilst being durable enough to withstand use on board. Our readymade fitted stretch sheets are made from 93% cotton and 7% elastane for a soft-touch feel and fit 95% of boat beds. They are supplied in white but can be dyed easily with home dying tabs- they take the colour really well!

Can you send out samples to me?

Of course! We can send out samples of our fabrics and DRY-Mat®. Just let us know the address and we will get them ordered for you!

 

Are your sheets elasticated?

Yes! Our readymade and custom sheets are elasticated around the base to help keep them securely onto your bed no matter the shape.

How are your mattress protectors held onto the mattress?

Our readymade mattress protectors are made with elastic straps at the corners which hold them on securely. Custom mattress protectors can be made with straps or drop sides which are better suited to rounded shaped beds as there are no corners to place the straps under.

Are the fitted sheets suitable for either port or starboard?

Yes, they are! They are stretchy in both directions to both the left and the right and so whether your bed is port or starboard, our sheets will fit like a glove.

What are your duvets made of?

All of our shaped duvets are made with hollowfibre filling as this doesn’t degrade or get musty over time due to the moisture which is more prevalent on board. Using a hollow fibre filling means that your duvet stays fresh and dry for an extra comfortable night’s sleep. They are also machine washable and hypo-allergenic! Learn more about our care instructions for duvets and bedding here!

Are pillow cases sold as pairs?

Our pillow cases are sold individually packed. To buy a pair, select the quantity as 2.

 

How do I wash my new bedding?

Our shaped bedding items have specific care instructions. To find out the care instructions for your new boat bedding, click here or get in touch for more information.

Galleyware

What are Strahl glasses made from?

Our Strahl glasses are made from highest quality polycarbonate. Designed in New Zealand they are the best in the world. Each glass in hand finished to give a truly unique shine and seamless condition. The glasses are also completely unbreakable and so mean no more worries about shards of broken glass on board! Discover more properties of Strahl here!

Will Strahl glasses scratch?

Unbreakable polycarbonate glasses may be scratched or damaged if cleaned with abrasive brushes or pads.  Buffing with a microfibre glass polishing cloth may remove light scuffs. Polycarbonate may scratch if stacked together, except for the specially designed stacking tumblers. We recommend you wash your highest quality polycarbonate glasses in the dishwasher or by hand with warm soapy water and a soft cloth or sponge. 

Are my new glasses dishwasher safe?

Polycarbonate glasses are suitable for use in the dishwasher or hand washing with warm soapy water. Washing in steriliser may result in the build up of residue.

Acrylic glasses are NOT dishwasher safe and will crack and craze. Boiling water will also damage them so warm soapy water is recommended.

 

Are there any drinks I shouldn’t use in my new Strahl glasses?

The following aniseed-based drinks cannot be used with highest quality polycarbonate and they will leave a permanent stain: Pernod, Anis, Ricard, Raki and Ouzo.

Milky drinks may leave a residue if the glass is not washed with warm soapy water.

Can I microwave my melamine crockery?

Melamine is NOT suitable for use in a conventional oven or microwave.

Will melamine scratch or stain?

 To Avoid scratches and stains, always follow the tips below:

 Do Not use serrated knives on melamine products

 Do Not use harsh abrasive cleaners, steel wool or metal scouring pads on melamine products

 Do Not use chlorine bleach on melamine products

 Melamine products are NOT dishwasher safe

 To avoid staining proper maintenance guides should be followed. Always wash products immediately after use and pre-soak if necessary to break   down foods.

How do I order engraved glasses and how long do they take?

All we need from you is to know which Strahl glasses you want, how you want the text or logo to appear (font, horizontal/ vertical, capital letters, spaces etc.) It usually takes about 1-2 weeks to get your glasses to you from the time we confirm all order details and full payment.

How do I order cutlery?

Drop us an email for information and we will send you back details on the ranges. You can order over the phone by calling 03704 464233 or by emailing us at This email address is being protected from spambots. You need JavaScript enabled to view it..

How long will it take for my order to be delivered to me?

A majority of our Galleyware is kept in stock ready for next day delivery.

DRY-Mat®

How thick is DRY-Mat?

DRY-Mat® is 10mm to allow a layer of air to flow between the mattress and the bed base. It won’t raise the mattresses above the fiddle.

Can I wash DRY-Mat?

Yes- you can machine wash DRY-Mat® at up to 60 degrees. This is the temperature which kills bed bugs so keeps your mattress hygienic and fresh.

Can DRY-Mat offcuts be used elsewhere around my boat?

Of course! Any offcuts can be used up the sides of your mattress, under seats, under dog-beds, in the bottom of fridges etc- anywhere you get moisture!

Can DRY-Mat be recycled?

DRY-Mat® is 100% polyester and so is recyclable. Some councils don’t take this in domestic bins, but they will have a special recycling centre or bins at locations like supermarkets or garages where you can put your offcuts or packaging.

How long will it take for my order to be delivered to me?

DRY-Mat® is kept in stock ready for next day delivery. Delivery to Islands and highlands may take up to 5 days. Delivery times abroad will depend on the location- please get in touch for a rough lead time quote.

Delivery

What areas do you cover?

We service all areas of the UK, Europe and the rest of the world! Because we work from dimensions and templates, there is no where we can’t cover or deliver!

How will my mattress/ topper be delivered?

Bigger items such as boat Mattresses and Cushions are sent by our large delivery team. We will contact you prior to despatch to arrange a suitable delivery day and address (orders can be delivered straight to your marina or workplace). Please ensure somebody is available at the point of delivery to assist the delivery driver to ensure the order is carried to a safe place where it will not be damaged. Find more delivery information here!

Can you deliver to my marina or work address?

We can deliver any of our items to whatever address you choose. Cushions need to be signed for and so by having them delivered directly to your work or to the marina, it means you don’t have to wait in or transport your order as far to your boat.

Can you ship orders abroad?

We can ship anywhere in the world- all we need is the address. The shipping costs will depend on the size of the order e.g. dimensions and weight, as well as where we are sending it. Please contact us for a quote!

How long does delivery for a mattress/ topper take?

Mattresses usually take around 3-5 weeks to complete and once they are ready we use a next day delivery service to get them to you. We will get in touch with you when your order is ready, and you choose the date and location for delivery.

General

Why should I buy from Ship Shape?

There are lots of reasons to go for a Ship Shape mattress. The main thing is that we have years of experience and so we know exactly what you need from your products in a marine environment. Find out more about what makes us the best here!

 

Can I try out your products before purchase?

Certainly! Our showroom is located in Norfolk at our head office address. Here you can try out our mattress samples, shaped bedding, Galleyware and DRY-Mat® before you go ahead and buy. We understand that purchasing for your boat is a huge commitment and so we want to help you find exactly what is right for you! We also attend shows around the country so keep an eye out on our News page for more information.

Can I return an item if it doesn’t fit?

If a readymade item doesn’t fit then so long as you haven’t slept in it or washed it and it is returned to us in its original packaging, then you can return the item for a full refund. For any concerns about the fit of a custom-made item, please contact us directly. See our returns policy here!

I have ordered from you before- do you have my order details for me to re-order?

Yes! We will have your contact and order details on file and so we can see what size bed you had or what template you gave us to use. We can then use this to make you your items again or find out what you need this time. We keep all templates and dimensions on file indefinitely so that you can reorder easily at any time.

Do you have discounts for any associations?

We do have discounts for certain associations- please get in touch for details!

 

Do you support any charities?

We support the RNLI- for every customer we receive photos from we make a donation to the RNLI. This increases in amount if we then use that photo for marketing. We completely support the work that they do and hope to raise a significant amount each year.

My user name and/ or password isn’t working, can you help me?

Sure- just give us a call on 03704 464233 and we can find your order details as well as your username!

Is your online payment system secure?

Yes, it is. Our payment page can be seen to have the padlock before the web link. This shows that it is secure. If you choose to pay over the phone with your card details, you can be assured that we process the details right away and then destroy the details immediately after use. We don’t store any sensitive information and so we will need to take your card details each time you wish to make a payment. See our security and privacy policy here!

What payment methods do you accept?

We accept all major credit and debit cards which can be used to order online or over the phone, but we don’t accept American Express. You can also pay via bank transfer or with a cheque. For more details please get in touch!

Get in touch with Ship Shape!

Phone us on 03704 464233 

Email us at This email address is being protected from spambots. You need JavaScript enabled to view it.

Visit us at our showroom:

Ship Shape World Ltd
Ludham Road Business Park
Catfield
Norfolk
NR29 5PY